Privacy Policy
1. Data protection at a glance
General information
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can identify you personally.
Data collection on this website
Who is responsible for data collection on this website? Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.
2. Hosting
We host the content of our website with an external provider (e.g., Vercel Inc.).
3. General information and mandatory disclosures
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
Information about the responsible entity
The responsible entity for data processing on this website is:
FlowEdge Solutions
Khaled Ayub
Königsallee 63-65
40215 Düsseldorf
Phone: +49 1566 0814385
Email: info@veloreply.com
Data protection officer
For questions about the processing of personal data, you can contact our data protection officer:
Email: ayubkhaled5@gmail.com
Address: Röckstraße 10, 45894 Gelsenkirchen, Germany
4. Data processing via Instagram automation
VeloReply uses the official interfaces (Meta Graph API) to process direct messages on Instagram.
- Purpose: Automating customer support with AI-powered replies.
- Legal basis: Art. 6 para. 1 lit. b GDPR (contract fulfillment) and Art. 6 para. 1 lit. f GDPR (legitimate interest in efficient customer support).
5. Processing by Artificial Intelligence (AI)
To answer inquiries, message content is transmitted to language model providers (e.g., OpenAI).
- No training: We ensure through contractual agreements that your data and your customers' data are not used to train public AI models.
- Knowledge base: Uploaded documents used to build the knowledge base are stored encrypted and are only used as context for generating responses for your account.
6. Retention period
Data is deleted as soon as it is no longer necessary to fulfill the purpose for which it was collected, unless statutory retention obligations apply.